Privacy Policy for Client Contact Information
Effective Date: 9.1.2025
At SPARK Physiotherapy, LLC, we value and respect the privacy of our clients. This Privacy Policy explains how we collect, use, and safeguard your contact information, particularly when communicating through text messages (SMS) and email campaigns powered by our marketing system.
1. Information We Collect
We may collect the following personal information when you engage with us:
Other information you choose to provide voluntarily (e.g., preferences, inquiries, feedback)
2. How We Use Your Information
We use your contact information solely for the following purposes:
Sending relevant updates, reminders, and service-related communications
Providing marketing offers, promotions, and educational content you have opted in to receive
Responding to inquiries or support requests
Improving our services and client experience
3. Consent to Communications
By providing your phone number and/or email address, you consent to receive communications from [Your Business Name].
Text Messages (SMS): Message and data rates may apply. Frequency varies.
Emails: You may receive newsletters, promotions, or updates.
You may withdraw consent at any time by following the unsubscribe instructions included in our communications (e.g., replying STOP to text messages or clicking Unsubscribe in emails).
4. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your contact information against unauthorized access, disclosure, alteration, or misuse. We do not sell, rent, or share your information with third parties for their marketing purposes.
5. Sharing of Information
We only share your information when necessary to:
Comply with legal obligations
Provide services through trusted vendors or platforms (such as our CRM/marketing system provider, Go High Level) under confidentiality agreements
Protect our rights, property, or safety, or that of others
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Your Rights
Depending on your location, you may have rights under applicable privacy laws (e.g., GDPR, CCPA) to:
Access, correct, or delete your information
Restrict or object to certain processing activities
Withdraw consent for communications at any time
To exercise these rights, please contact us at: [email protected] or 703-329-0181.
7. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described above, or as required by law.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our practices. Any updates will be posted with a revised “Effective Date.”
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our practices, please contact us at:
SPARK Physiotherapy, LLC
5712 General Washington Dr Unit H
[email protected]
703-329-0181
⚖️ This policy covers CAN-SPAM (unsubscribe requirements), TCPA (text opt-out via STOP), and core GDPR/CCPA-style rights.
